Online Store Returns Policy

Return Policy for Online Store Returns

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 14 days of receiving your order. This online store returns policy is designed to make online shopping returns clear, quick and easy.

Eligibility

• Items must be unused, unworn, and in their original condition.
• Products must be returned in their original packaging with all tags attached.
• Proof of purchase or order confirmation is required.

Non-Returnable Items

• Personalized or custom-made items.
• Gift cards.
• Final sale or clearance items.
• Earrings (if applicable, for hygiene reasons).

Return Process

1. Contact our customer support with your order number.
2. Once your return is approved, we'll provide return instructions.
3. Ship the item back using the provided instructions.

Depending on your order, a return shipping label may be provided with your return instructions. Please follow all instructions carefully to help reduce waste and minimize return fraud.

Refunds

• Refunds are processed to the original payment method after the returned item has been inspected.
• Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Frequently Asked Questions

How long do I have to return an item?
Eligible items can be returned within 14 days of receiving your order.

What condition must returned items be in?
Returned items must be unused, unworn, and in their original condition with original packaging and tags attached.

When will I receive my refund?
Refunds are issued after inspection and may take 5–10 business days to appear, depending on your financial institution.